AER's emergency response call center service is available to our clients when you need it most. AER works with our clients to create and maintain emergency call centers for both short and long term needs. Efficient call handling of emergencies is essential during disaster, as the ability to effectively communicate is the key to successful response and recovery efforts. Critical calls require call handling expertise and messages delivered quickly, our team is comprised of professionals with over 25 years of call center experience with proven track records. AER can provide the technology and trained operators that follow client protocols for emergency response in any location at any time.
Our emergency response call center team is knowledgeable and operates quickly in the event of an emergency, once activated we can be open and in business in most cases within 24 hours, providing immediate responses to incoming calls. We collect the required information, document the callers issue/concern and provide the needed answers to ensure all our clients' needs are met. This can mean patching the emergency caller through to you as well as texting the message to your cell phone or pager. After we have connected the caller to a member of your company, we can provide our clients with a record of the telephone call.
AER's Emergency call center services helps reduce costs while ensuring communication is continued during times of emergency. AER can monitor telephone lines 24 hours 7 days a week.
